The Mission Viejo Library has expanded its U.S. Passport Acceptance Service – in an effort to offer the public a more convenient, useful service and keep up with the demand.
Passport Service is now also offered by appointment Fridays in addition to the current Tuesday and Saturday service offered by appointment. The service is also available for walk-ins on Wednesday and Thursdays.
The extended service comes as community use of the library’s passport services continues to grow, with an average of 120 passports per week processed last month. For the 2010-11 fiscal year, passport processing fee revenue is $160,000.
Along with providing U.S. Passport application, renewal and photo services, Mission Viejo Library Passport Acceptance Service agents are qualified to answer questions regarding replacing lost or stolen passports, birth certificates or naturalization certificates.
“Customers tell us that they appreciate our good customer service and knowledgeable staff,” said Stephanie Tanton, director of Library and Cultural Services. “One returning client loved the passport photo we took of his infant and was back for a passport for another child.”
In fact, two new volunteers are sought to assist with passport services on Wednesday and Thursday evenings from 4 p.m. to 6 p.m. Duties include checking people in and signing them up along with possible back-up training in taking photos. Volunteers should enjoy helping people and be able to ask basic questions to ensure applicants have what they need. The job requires some standing and walking to and from the passport office. Volunteers must be at least 18 years of age.
For more information about volunteering, contact Vickie Hicks at vhicks@cityofmissionviejo.org or 949-830-7100, ext. 5128. Information about the service is available by calling 949-470-8420 or e-mailing passports@cityofmissionviejo.org.
